Hotel JAL City Aomori

Reservation

  • Date
  • Guest
  • number of stays  

FAQ

Here are frequent asked questions for you to read before questioning to us.
Should you have others, please go Inquiry page.
Click question, and you can see answer.

Room Stay

Check-in and Check-out
Check-in from 14:00, and Check-out by 11:00
Extending Check-out time?
Yes certainly, but please request us in advance.
Until what time to accept Check-in?
We open 24h, but please advise us if schedule changed.
Can leave the luggage before arrival or after Check-out? Or do we accept luaage delivery?
Certainly Yes. If requesting Express Delivery services, please fill the form at Front.
Can we issue Receipt?
Caertainly. Please request at Front.
Can change Check-out time on the day?
Please ask Front or call us.
Reservation is made, but cannot receive confirmation.
It is an Automatic Replying system. Ask the customer service where you made Reservation.
How to settle the payment?
We receive Cash or Credit Card. Advance payment or bill arrangement can be made, but please contact us if that is a case.
Requesting Non-Smoking room.
It is possible to arrange in most cases.
How is a cancel charge?
It depends on the Reservation site. Please advise us as early as possible.

Trafic Access

What's the colosest station?
Aomori station.
How far from Shin-Aomori station?
10-15 min. by car.
Where the local locates?
6 min. on foot from Aomori statioin, 3 min. from ASPAM, 5 min. from Aomori prefectural office.
Guide us from the closest station.
Go strait the shopping arcade over 4 trafic signs, and turn left. See the hotel sign.
How far from the closest station?
6 min. on foot.

Car Park

Any car park?
You have either Tower Car Park or flat type car park, 700 yen for over stay. Tower Park has a limit in size, 155cm in height, 185cm in wide, and 5m in length.
In case of full in both sites, you'll be introduced another site near-by.
Do we take reservation for car parking?
Sorry, we won't.
How many car to accommodate?
Tower Car Parking 30 vehicles, Flat Car Park 15 vehicle.
Any guidance to park at Tower Parking?
Hotel staff will assist you on site.
Can accommodate 4t truck?
It is inavailable in our property, but will assist you other site near-by.
Can accommodate a big coach or micro-bus?
It is inavailable in our property, but will assist you other site near-by.

Rooms

Family of 4-5 member would like to stay together.
We recommend you a connecting room. Please request us in such a case.
Can we arrange an Extra bed in Twin bed room?
It is set up as Triple bed room.
Internet access?
Wi-Fi is avilable within our hotel facility. LAN cable is accessible, too.

Hotel facility & service

Can we place own drinks in the refrigerator?
There is a mini fridge in each rooms.
Can we get ice?
Ice-machine is in 4 & 8F. Use Ice bucket in the room.
Can we arrange humidifier?
There is in the clothet. The air clear has its function, too.
Can we get Iron?
Yes. Please ask Front.
Is there laundry service?
Yes. Please bring them to Front by 10:00. You will receive them clean by late afternoon. (Off in Sun/Holiday)
Laudromat locates in 2F, too.
Is there Express Delivery services?
Yes, we receive the request by 24h.
Is there laundromat in the hotel?
2 laundromats with dryer function in 2F. Detergent is automatic thrown.
Can we arrange Taxi?
Yes, please contact Front.
What time is the breakfast?
Buffet Breakfast from 06:30 till 09:30.

Hotel near-by

Any local restaurant near-by?
We can recommend some at Front.
Any sightseeing spots near-by the hotel?
We recommend ASPAM or Warrase. For further inquiry, pleaes ask Front.
Any public hot spa near-by?
"Machinaka Hot Spa" is about 10 min. walk.
Any convenience store near-by?
Lawson is only 2 min. walk, and Seven-Eleven is about 5 min. walk.
Any bank near-by?
Mizuho Bank, Aomori Bank, Michinoku Bank are all within 3 min. walk.
Post office near-by?
It is only 2 min. walk.
Any drug store near-by?
Some drug stores are within a walk distance. Ask Front for more detail.

Children

How much is Breakfast for kids?
¥600 for 4-12 years, and Free for 3 years below.
Can sleep with child in 1 bed?
Sharing bed with child is no problem, but note that there will be no amenity for the child.
Any child blancket?
We can arrange babycot, but there will be no special for children.
My child is in age of elementary school. Is he/she chargeable?
If using own bed, he/she will be chargeable.
How much is for kids?
We charge the same price to adult except meal prices.
Any kid's amenity?
Unfortunately Not.
Any infant chair upon meal?
We can arrange it. Please ask Restaurant staff.

Lady's Room

Can we use it for couple?
Basically No.
Is there Smoking or Non-Smoking in the Lady's room?
All Non-Smoking.
Can we stay with children?
Fine with female child, but not with boy except infant.
Any cases that male guests enter into room?
Basically No, but there is some minor cases visiting with hotel staff.

JAL mileage program

Can we accumulate airline mileage?

See more detail regarding partnership airlines at https://www.okura-nikko.com/ja/airline-partners/

What airline mileage can be accummulated other than JAL?

See more detail regarding partnership airlines at
https://www.okura-nikko.com/airline-partners/

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