Here are frequent asked questions for you to read before questioning to us.
Should you have others, please go Inquiry page.
Click question, and you can see answer.
Room Stay
- Check-in and Check-out
- Check-in from 14:00, and Check-out by 11:00
- Extending Check-out time?
- Yes certainly, but please request us in advance.
- Until what time to accept Check-in?
- We open 24h, but please advise us if schedule changed.
- Can leave the luggage before arrival or after Check-out? Or do we accept luaage delivery?
- Certainly Yes. If requesting Express Delivery services, please fill the form at Front.
- Can we issue Receipt?
- Caertainly. Please request at Front.
- Can change Check-out time on the day?
- Please ask Front or call us.
- Reservation is made, but cannot receive confirmation.
- It is an Automatic Replying system. Ask the customer service where you made Reservation.
- How to settle the payment?
- We receive Cash or Credit Card. Advance payment or bill arrangement can be made, but please contact us if that is a case.
- Requesting Non-Smoking room.
- It is possible to arrange in most cases.
- How is a cancel charge?
- It depends on the Reservation site. Please advise us as early as possible.
Trafic Access
- What's the colosest station?
- Aomori station.
- How far from Shin-Aomori station?
- 10-15 min. by car.
- Where the local locates?
- 6 min. on foot from Aomori statioin, 3 min. from ASPAM, 5 min. from Aomori prefectural office.
- Guide us from the closest station.
- Go strait the shopping arcade over 4 trafic signs, and turn left. See the hotel sign.
- How far from the closest station?
- 6 min. on foot.
Car Park
- Any car park?
- You have either Tower Car Park or flat type car park, 750 yen for over stay. Tower Park has a limit in size, 155cm in height, 185cm in wide, and 5m in length.
In case of full in both sites, you'll be introduced another site near-by. - Do we take reservation for car parking?
- Sorry, we won't.
- How many car to accommodate?
- Tower Car Parking 30 vehicles, Flat Car Park 15 vehicle.
- Any guidance to park at Tower Parking?
- Hotel staff will assist you on site.
- Can accommodate 4t truck?
- It is inavailable in our property, but will assist you other site near-by.
- Can accommodate a big coach or micro-bus?
- It is inavailable in our property, but will assist you other site near-by.
Rooms
- Family of 4-5 member would like to stay together.
- We recommend you a connecting room. Please request us in such a case.
- Can we arrange an Extra bed in Twin bed room?
- It is set up as Triple bed room.
- Internet access?
- Wi-Fi is avilable within our hotel facility.
Hotel facility & service
- Can we place own drinks in the refrigerator?
- There is a mini fridge in each rooms.
- Can we get ice?
- There is Ice-machine beside the vending machine in 4F. Please use Ice bucket in the room.
- Can we arrange humidifier?
- All rooms are equipped with Air Purifier with Humidifying Function.
- Can we get Iron?
- Yes. Please ask Front.
- Is there laundry service?
- Yes. Please bring them to Front by 10:00. You will receive them clean by late afternoon. (Off in Sun/Holiday)
Laudromat locates in 2F, too. - Is there Express Delivery services?
- Yes, we receive the request by 24h.
- Is there laundromat in the hotel?
- 2 laundromats with dryer function in 2F. Detergent is automatic thrown.
- Can we arrange Taxi?
- Yes, please contact Front.
- What time is the breakfast?
- Buffet Breakfast from 06:30 till 09:30.
Hotel near-by
- Any local restaurant near-by?
- We can recommend some at Front.
- Any sightseeing spots near-by the hotel?
- We recommend ASPAM or Warrase. For further inquiry, pleaes ask Front.
- Any public hot spa near-by?
- "Machinaka Hot Spa" is about 10 min. walk.
- Any convenience store near-by?
- Lawson is only 2 min. walk, and Seven-Eleven is about 5 min. walk.
- Any bank near-by?
- Mizuho Bank, Aomori Bank, Michinoku Bank are all within 3 min. walk.
- Post office near-by?
- It is only 2 min. walk.
- Any drug store near-by?
- Some drug stores are within a walk distance. Ask Front for more detail.
Children
- How much is Breakfast for kids?
- 7-12 years:¥1,300, 4-6 years :¥1,000, 3 years old or younger:Free(tax-included)
- Can sleep with child in 1 bed?
- Sharing bed with child is no problem, but note that there will be no amenity for the child.
- Any child blancket?
- We can arrange babycot, but there will be no special for children.
- My child is in age of elementary school. Is he/she chargeable?
- If using own bed, he/she will be chargeable.
- How much is for kids?
- We charge the same price to adult except meal prices.
- Any kid's amenity?
- Unfortunately Not.
- Any infant chair upon meal?
- We can arrange it. Please ask Restaurant staff.
JAL mileage program
- Can we accumulate airline mileage?
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See more detail regarding partnership airlines at https://www.okura-nikko.com/ja/airline-partners/